NewsWeek interviews Nipro
Nipro is very successful at identifying a problem and providing the solutions both in Japan and internationally. How has this success been achieved, and how does Nipro encourage employees?
Nipro President, Yoshihiko Sano shares:
Our motto is “Willingness”, we encourage our employees to be actively involved in the planning phase and to be convinced with what they are trying to do. It is also necessary for them to have an in-depth understanding of the plan they are making. If we see an opportunity with any plan designed by our employees, we never decline our customers’ requests. This is the kind of culture that we have at NIPRO. We have more than thirty thousand employees and we understand that it would take time for everyone to fully understand this culture, however, this is deeply rooted in their hearts.
It is necessary for employees to have an in-depth understanding of the plan they are making.
YOSHIHIKO SANO, PRESIDENT
Speaking of our sales representatives, if they receive complaints from our clients, these are easily communicated but not when they receive compliments. Therefore, we encourage them to communicate these compliments as well.